Return & Refund Policy
At RubberValve.com, we are committed to delivering high-quality, precision-engineered rubber and plastic valve solutions that meet the strict requirements of global industries, including medical devices, automotive systems, smart appliances, environmental technology, and agricultural irrigation. Due to the technical and often customized nature of our products, our return and refund policy is designed to ensure fairness, traceability, and quality assurance for both parties.
1. Scope of Policy
This policy applies to all products manufactured and supplied by RubberValve.com, including but not limited to:
Duckbill Valves
Umbrella Valves
Anti-Siphon Check Valves
Check Valves for Hemodialysis
Quick Connect Check Valves
Custom-designed rubber and plastic valve components
This policy is applicable to all international transactions unless otherwise specified in a signed agreement.
2. Custom and OEM Orders
Most of our products are custom-manufactured according to client specifications, drawings, or approved samples.
Custom or OEM products are non-returnable and non-refundable unless there is a verified manufacturing defect or quality issue.
Before production, customers are responsible for confirming all technical specifications, including dimensions, materials, tolerances, and performance requirements.
Pre-production samples or prototypes are strongly recommended to minimize risk.
3. Return Eligibility
Returns may be accepted only under the following conditions:
The product has a confirmed manufacturing defect, quality issue, or does not meet agreed specifications.
A return request is submitted within 15 calendar days after receipt of goods.
The product has not been used, modified, or damaged due to improper handling or storage.
Full traceability information is provided, including batch number, order number, and inspection reports if available.
Unauthorized returns will not be accepted.
4. Non-Returnable Items
The following items are not eligible for return or refund:
Custom or OEM products without verified defects
Products that have been used, installed, or altered
Items damaged due to improper handling, storage, or external factors
Products returned without prior authorization
5. Return Authorization Process
To initiate a return, customers must follow these steps:
●Contact our sales or support team at [email protected] within the eligible timeframe.
- Provide detailed information including:
Order number
Product name and quantity
Description of the issue
Supporting photos or videos
- Our engineering and quality team will review the case within 3–5 business days.
- If approved, a Return Material Authorization (RMA) number will be issued along with return instructions.
Returns without an RMA number will be rejected.
6. Inspection and Resolution
Upon receiving the returned goods:
- Our quality control team will conduct a detailed inspection.
- If the issue is confirmed as a manufacturing defect or non-conformance:
Replacement products will be provided free of charge, or
A partial or full refund will be issued based on the situation.
- If the product meets agreed specifications, the return request may be denied, and the customer will be responsible for return shipping costs.
7. Refund Policy
Refunds, if applicable, will be processed under the following conditions:
Approved refunds will be issued via the original payment method or as mutually agreed.
Processing time is typically 7–15 business days after final confirmation.
Shipping, customs duties, and handling fees are non-refundable unless the return is due to our error.
8. Shipping Responsibility
For approved defective or incorrect items: RubberValve.com will cover reasonable return shipping costs.
For all other cases: the customer is responsible for return shipping and associated fees.
We recommend using trackable shipping methods to ensure safe delivery.
9. Quality Assurance Commitment
RubberValve.com operates under strict quality control standards to ensure consistent product performance:
Raw material inspection and verification
In-process quality monitoring
Final product testing and validation
Compliance with relevant industry standards (e.g., medical-grade requirements where applicable)
If you encounter any issues, our technical team is ready to provide prompt support and solutions.
10. Contact Information
For all return and refund inquiries, please contact:
Email: [email protected]
Website: https://www.rubbervalve.com
Our team is committed to responding within 1–2 business days.